Frequently Asked Questions

How will the orthotics feel at first?

When you first wear your orthotics, it is normal for the orthotics to feel strange; however, properly fitting orthotics should not cause any new pain, blistering or redness. If this does occur, remove the orthotics and make an appointment with your pedorthist for an adjustment.

Although symptomatic relief will not usually occur over night, consistently wearing your orthotics for a period of time will realign your foot and allow healing to occur.

Can my orthotics be adjusted?

Pedorthists are able to adjust your orthotics. If your orthotics do not feel comfortable or cause new pain or blisters, you may need an adjustment. Our facility has the equipment and materials to do all adjustments. For orthotics purchased at Sole Decisions, adjustments are free of charge within the first 12 months. After 12 months or for orthotics purchased elsewhere, we charge a nominal fee to cover material and labor.

How do I take care of my orthotics?

To clean your orthotics, wash with warm or cool water and mild soap, pat and/or air dry. Do not expose them to high heat.

How long will my orthotics last?

The body of our orthotics should last one to five years for adults and depending on wear, you may need to replace the top cover and other additions periodically.

After three to five years if your original symptoms return or you develop new symptoms, you may need a new pair of orthotics.

Children and adolescents’ orthotics should be replaced after their feet grow 1 to 2 shoe sizes. We will ensure that their new orthotics will last at least one year.

Can my orthotics be repaired?

As orthotics compress and wear out over time, your activity level and body weight directly relate to the life of your orthotics. The life of your orthotics may be extended by repairing replaceable components, such as top covers, extensions, cushioning, posts, and metatarsal pads. Fees for repairs vary according to amount of material and labor required.

What shoes can I wear my orthotics in?

Your orthotics are only as good as the footwear you put them in. Proper footwear selection and fit is vital to the success of your orthotics.

Can I Wear Orthotics With Any Shoes?

Orthotics can be designed for virtually any shoe type but are usually designed with a particular shoe type in mind, depending on your needs, and as such should work well with shoes of similar style. If an orthotic is designed for running shoes, it will not fit properly into a heeled shoe. Sandals also restrict orthotic use, as the orthotic is not secure without a closed shoe unless it was designed for a removable insert.

Do They Transfer From One pair Of Shoes To Another?

Yes, they are removable and transfer nicely between similar pairs of shoes. On occasion you may require a second pair to use in some footwear, such as high heels, loafers, and ski boots, for example.

Will I Have To Wear The Orthotics For The Rest Of My Life?

Chances are that when your pain is resolved, you will be able to go without them, but once you are accustomed to the great support they provide you may miss them! Some individuals are advised to wear them indefinitely because the orthotics correct their gait and prevent problems from recurring.

How much are the Custom-made Orthotics?

Prices are competitive and available upon request. There are no taxes on custom-made devices with prescription.